Management Trainee

• Supporting managers and colleagues with everyday tasks in each department assigned to. Exact responsibilities will vary with each placement
• Building a comprehensive knowledge of how the company operates on both a departmental and overall level, its strategy and the industry as a whole
• Carrying out regular special projects for the department being worked in. For example, this might include research, data analysis, reviewing a process or organising an event/activity
• Analysing sales data from travel agent partners and the company website
• Competitor analysis
• Fares analysis
• Coordinating Sales & Marketing events
• Attending and participating in local management meetings
• Shadowing and learning from local managers
• Developing performance improvement suggestions for each department
• Building strong relationships with colleagues, management and commercial partners
• Attending relevant training in the UK and Singapore
• Learning how to use relevant software tools

• At least a 2.1 degree in any subject
• First class analytical skills and data interpretation
• Excellent oral and written communication skills
• Excellent presentation skills with the ability to prepare and deliver. Intermediate user of PowerPoint, Excel and general office packages
• Quick to learn and comfortable within a changing environment
• Strong service ethic, teamwork and time management ability
• Good interpersonal skills and insightful when conducting research and analysis
• Valid driving licence

• Previous Sales and/or Marketing experience
• Previous experience in a Commercial and/or Operational environment 

• Customer Focus - understands customer needs, sharing an interest and understanding of their needs. Keeps customers informed of progress or problems enabling them to take alternative action where necessary
• Drive and Enthusiasm - is motivated by meeting and beating deadlines. Strives to overcome barriers to achieving results. Displays a positive and energetic approach, and shows initiative ownership and responsibility
• Team Working - shares information and knowledge with the team. Offers assistance to colleagues when they need it. Shows respect for others views and feelings
• Judgment - makes logical decisions having considered all relevant information and alternative solutions. Considers the broader implications of proposed actions
• Communication - speaks clearly and concisely, ensuring all important information is communicated. Asks relevant questions to ensure understanding. Is sensitive to customer's needs, remaining calm and confident, even in difficult situations. When required produces clear and well-structured written communication
• Quality and Operational Performance - demonstrates a concern for quality of results. Identifies opportunities for continuous improvement. Checks work carefully, ensuring it is delivered ‘right first time'
• Planning and Organisation - plans and schedules activities to ensure best use of time and resources. Takes a logical and systematic approach to work. Monitors progress on tasks and reprioritises to take account of changing circumstances as required
• Technical / Professional Skills - demonstrates technical or specialist knowledge and skills related to the role. Makes decisions and solves problems based on sound technical knowledge. Has thorough grasp of relevant services, systems and procedures

Singapore Airlines is internationally recognised for their excellence in customer service, operational performance, and innovation. They are proud to be one of the most respected travel brands in the world, known for their dedication to delivering a premium experience at every customer touchpoint.

At London Heathrow, they uphold these same values through their dedicated team, who work tirelessly to ensure every passenger receives a world-class experience, both on the ground and in the air. They foster a collaborative and supportive work environment, offering employees the opportunity to grow, contribute meaningfully, and take pride in being part of an iconic global airline.

If you're passionate about aviation, thrive in a customer-focused environment, and want to join an award-winning international team, Singapore Airlines would love to hear from you.

Apply now and begin a rewarding journey with Singapore Airlines.