Who We Are:
Launched in 2012, IMG Arena leveraged our rights expertise to pioneer the mainstream introduction of official data rights. We paved the way for a new revenue stream for our Rightsholder clients, whilst at the same time delivering greater value to the sports betting industry. We have gone on to expand our sports betting product suite with the addition of Event Centres and Official Virtual Sports. At IMG Arena the job is yours. We want you to be yourself. We are focused on building an inclusive and empowering environment that’s welcoming for everyone, where you are trusted and empowered to do what you’re good at. It’s your arena and your opportunity to shape it and your career. You’ll have the opportunity to pick up the latest technology, develop your own ideas and run with them. There’s loads of room for improvement and innovation. You get to prove and own the process from start to finish.
What You'll Do:
Support the business, account managers and commercial teams with critical data entry, tracking and storage. Where needed, this will include working with Finance and WNS to determine and share invoice statuses.
Key Responsibilities and Accountabilities
- Operate as the point of contact for the Commercial and Support teams
- Work directly with the business to support the entry of critical data in our CRM systems
- Develop and maintains a strong understanding of the systems in use within the business
- Track and maintain data integrity, ensuring all account CRM information is always up to date
- Coordinate with staff members working on the same account to ensure consistent service
- Work with Account Managers to flag any accounts with outstanding revenue and produce a report with actionable next steps, specific to each region.
- Review accounts with PODs of a regular basis
- Engage and suggest improvements to the systems in place, with an aim for efficiency
- Engage, and actively look at how to help the business identify and implement improvements to processes
- Build up a robust knowledge of all products IMG Arena provide
Unusual Challenges or Circumstances e.g. shift(s)/ unsocial hours/ travel etc
- Working across various business functions
You Have These:
- Experience/ability to manage multiple tasks
- Experience/ability working with various stake holders
- Experience building good working relationships with internal stakeholders
- Experience producing and sharing reports
- Can communicate confidently with key stake holders
- Diligent and organised with a high attention to detail
- Analytical thinker
- Process minded and focused
- ‘Gatherer Mentality’
- Strong attention to details
- Strong communication (verbal and written) skills
- Fluent in English
- Highly organised and presentable
- Creative and solution oriented
- Highly motivated, dynamic and ambitious self-starter
- Desire to learn
- Confident and comfortable with a fast-paced commercial environment.
We'd Also Love If You Have These:
- Passionate and knowledgeable about sport
- Knowledge and experience of working with payment systems
- Knowledge and experience working with CRM systems
- Ability to work with standard office technologies and software
- Commercial awareness
- Additional languages
- Willing to go beyond the base level job requirements.
Working Conditions:
- Fixed Term Contract, London Chiswick Park
- Mon-Fri, Hybrid - 9am-5pm