Venue Manager | Sandbox VR Strategic Partnerships - Toca Shepherds Bush
Location: Sandbox VR Strategic Partnerships - Toca Shepherds Bush
Status: Full-Time, Shift-Based
Reports To: Regional Manager
Do you have a passion for immersive experiences, team leadership, and cutting-edge tech?
At Sandbox VR, we’re redefining entertainment through virtual reality and we’re looking for a dynamic Venue Manager to lead the charge at one of our strategic partnership locations.
About the Role
As a Venue Manager, you’ll take full ownership of the venue’s operations and guest experience. From leading high-performing teams to managing VR hardware and AV systems, you’ll be the driving force behind every unforgettable moment our guests have. You’ll also act as the local tech lead, ensuring our equipment runs smoothly and supporting new feature rollouts and upgrades.
This role is ideal for someone who’s equally comfortable managing frontline hospitality and troubleshooting, someone who thrives in a fast-paced, people-first, tech-driven environment. You will not need to be an expert in tech as we provide full training and support on a day to day basis, but an interest is a must!
Key Responsibilities
Venue Leadership
- Lead and inspire FOH teams (Hosts, Guides, Leads) across shifts
- Deliver pre-shift briefings and maintain team morale
- Ensure excellent guest experiences and resolve issues in real-time
- Uphold operational standards, health & safety policies, and daily procedures
- Liaise with Strategic Partnership stakeholders and act as the most senior person on duty
Technical Management
- Lead and mentor the Lead Guide team in diagnosing and resolving technical issues
- Maintain and oversee VR equipment, PCs, routers, and AV systems
- Manage preventative maintenance, audits, and escalation of recurring issues
- Support tech rollouts, trials, and new hardware testing
- Keep accurate logs of incidents, resolutions, and system changes
Operations & Team Support
- Manage rota, timesheets, annual leave, and shift planning
- Ensure daily reporting, stock control, and compliance logs are completed
- Onboard and coach team members in technical troubleshooting
- Maintain safety standards, act as a first aider (training provided), and oversee CCTV upkeep
What You’ll Bring
- 3–5 years of venue or team management experience (hospitality, leisure, gaming, or entertainment)
- Strong hands-on experience with technical troubleshooting (VR or immersive tech preferred)
- Excellent leadership and communication skills
- A guest-first mindset with a sharp eye for operational detail
- Ability to work flexible shifts including weekends and holidays
- Physically capable of maintaining and setting up hardware
- Comfortable working independently and managing multiple priorities
Success Will Be Measured By:
- Guest satisfaction and team productivity during shifts
- Speed and effectiveness of technical issue resolution
- Equipment uptime and venue readiness
- Quality of compliance, safety, and maintenance documentation
- Development and growth of your team’s tech capabilities