Venue Assistant, O2 Shepherd's Bush Empire

Job Summary:

Venue: O2 Shepherd’s Bush Empire

Company: Academy Music Group

Location: London

Reports to: General Manager, O2 Shepherd’s Bush Empire

Working Hours: Full time

Job Type: Fixed term contract, 12 months

Role

The venue assistant is an integral role within the team to contribute to the efficient coordination of front and back of house responsibilities, and the smooth day-to-day running of O2 Shepherds Bush Empire. You will be passionate about the entertainment industry and highly motivated to deliver an outstanding experience to all clients and customers.

Our team

The venue assistant joins an established team at O2 Shepherds Bush Empire, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to managing, developing and motivating an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.

About you

• Passionate, knowledgeable and enthusiastic about the music scene in the city
• Excellent communication and diplomacy skills
• Proficient in Microsoft Office packages
• Self-motivated and results driven

What we need

• Willing to learn all aspects of running a venue
• Passionate and enthusiastic for the live events industry
• Flexibility to work irregular hours (weekends/evenings/public holidays)

What you’ll be doing

• Assist all departments of the venue with general admin
• Working with each department to get a full understanding of what they do
• Duty manage events at O2 Shepherds Bush Empire to the highest standard
• Coordinate marketing for the venue working with the GM and central marketing teams
• Work collaboratively with the venue team and Company head office
• Act as a point of contact and venue liaison for all contracted events and touring parties
• Maintain first-rate relationships with clients and partners
• Liaise with outsourced contractors and service providers
• Ensure all paperwork and reporting is completed and professionally retained
• Adhere to all existing and new health and safety legislation
• Comply with all Company guidelines and working practices
• Ensure the venue is maintained to the highest standards
• Communicate any building or department issues to the general manager
• To publicly represent the venue and Company in a professional manner

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: Monday 13th April 2026. We reserve the right to close applications at any time so encourage early application where possible.

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