Service Advisor

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry.  We have a rich history of growth, development, and excellence, 

Norton Way Group spans 6 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands, including Honda, Kia, Nissan, Mazda and Peugeot, and an award-winning corporate department. We are a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo).

Our success is a testament to the efforts of our dedicated teams. Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.

Our Chiswick location has been established since 2001 and is the Honda Flagship dealership in London offering cars, motorcycles, marine and lifestyle products and we now have a fantastic opportunity for a service advisor to join our fast paced, busy Chiswick aftersales team. You will be the first point of contact for all service customers, managing the customer journey from start to conclusion.

 As such the ability to deliver exceptional levels of customer satisfaction is a must, putting customers at the heart of everything you do, building relationships and loyalty so customers come back time and time again.

 Key role responsibilities;

• Meet and greet our customers in a polite and courteous manner both in person and on the phone
• Arrange for customers vehicle to be booked in for work to be completed 
• Have a clear understanding of the customer’s needs, correctly interpreting the instructions to complete job cards/repair orders
• Inspect vehicles with the customers beforehand, then again after work has been completed
• Assist with planning the forward capacity of the workshop, liaising with all relevant departments
• Monitor all work to ensure that it is completed by the times required
• Ensure our customers are kept fully updated with the progress of their vehicles, and works to be carried out
• To seek, record and communicate authority for any extra work required
• Cost the work and raise invoices, and take payments for work carried out
• Promote and Sell Service Plans

Experience, skills and attributes;

• A full UK driving licence, is essential
• Experience of working within a service department is preferred, however, candidates with a strong customer service background will be considered. Full training, will be provided
• Outstanding communication skills, both in-person and on the telephone
• Proficient IT skills
• Previous experience with DMS systems, e.g., Kerridge, would be an advantage
• Be committed to providing the highest quality of service to customers
• A self-starter who is able to work under their own initiative, multi-task and achieve deadlines through exceptional time management
• High level of accuracy with excellent attention to detail
• Strong Organisational skills and the ability to follow processes

Norton Way Group has once again achieved Great Place to Work Certification in 2024.  We have achieved this award for the third consecutive year in a row.

In May 2025, we were also recognised for being one of the UK’s Best Workplaces for Development.

In October 2024, we were awarded the respected AutoTrader New Car Retailer of the Year.

In September 2024, we were presented with the UK’s Best Workplace in Retail, Hospitality & Leisure 2024 certificate.

In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment. 

Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023. 

Join us on a journey where success is celebrated and built upon a foundation of inclusivity & well-being.