Senior Analyst, Content Analytics

The Disney+ team in EMEA is responsible for the ongoing performance and operations of Disney+ across Europe, the Middle East and Africa, focusing on marketing, customer acquisition and retention, partnerships and synergy, content programming, research and analytics.

We’re seeking a Senior Analyst to join our Disney+ Analytics & Insights EMEA team, based in London. Working as part of the Content Analytics team, this role will be focused on delivering timely insights to inform initiatives across Disney+ EMEA, utilising our vast wealth of data to discover opportunities to optimise our content proposition to best meet the needs of our customers. The team focuses on all aspects of engagement with the service, including performance of key titles, consumption of the Disney+ catalogue, content merchandising and engagement with new and existing product features.

Using your analytical experience and expertise, you will be contributing to growing knowledge of what best resonates with our customers, and with your storytelling expertise, collaborating with key business partners to bring those insights to life.

The role will deliver best-in-class analysis of our content and product performance, and leverage top class analytical skills, excellent communication skills, laser-sharp attention to detail, and the ability to interpret and support needs of business stakeholders.

What You Will Do

• Deliver timely analysis and insight to support the Content Programming, Merchandising, Marketing and Product teams in EMEA in order to gain a deep understanding of content performance. This will be achieved through proactive identification of opportunities and applying the right tools and techniques for each piece of analysis
• Utilise advanced analytics methodologies and models to understand user behaviour and content performance
• Present crystal clear results with insights, related implications and actions to a variety of stakeholders
• Develop and maintain dashboards, reports, and visualisations to monitor key metrics and provide regular updates on content and engagement performance to stakeholders
• Support training of teams to adopt self-serve and interpret data insights, encouraging a data-led decision-making mindset
• Be proactive in identifying opportunities to improve processes and creating new ones, acknowledging opportunities when automatable scalable solutions are required and when one off analytics is best placed
• Develop relationships across the Analytics and business teams at regional and local level, in particular the Programming team, as well as with Analytics teams internationally to align on key priorities and targets
• Closely manage requests coming through, liaising with stakeholders to deliver analysis in a timely, impactful manner