Senior Account Manager, Ad Operations

Key Responsibilities and Accountabilities 

The Senior Account Manager, Ad Operations will facilitate and complete tasks involved with ad campaign management; includes setup & trafficking, Q&A & troubleshooting, monitoring performance & delivery, reporting & analytics, optimisation, billing & budgeting, strategic planning, etc.  

• Implement, monitor, and optimise ad campaigns across display, video, and app  

• Own the setup and management of on-site video, display, and custom ad campaigns across all platforms  

• Provide end-to-end support for trafficking and QA creative testing 

• Lead DSP/SSP technical onboarding, including pre-launch testing, documentation, and ongoing troubleshooting for publisher integrations and 3rd-party tag implementation  

• Forecast inventory availability and flag potential delivery risks early to ensure smooth execution.  

• Troubleshoot technical issues and provide actionable solutions  

• Work collaboratively to ensure campaigns are launched effectively and perform against KPIs  

• Proactively identify delivery risks or underperformance, provide solutions and resolve concerns  

• Provide internal and external technical support for campaign related issues, site projects, platforms, etc.  

• Conduct regular discrepancy checks & troubleshoot any technical issues  

• Deliver campaign reports, associated insights and day-to-day metric-based reporting to clients  

• Work closely with the Senior Account Manager and Account Manager on current campaigns and share data for future campaigns setup 

• Support billing reconciliation and tracking discrepancies where   

• Understand, help evolve and document internal operational processes and recommend improvements  

• Contribute to the selection and implementation of future ad technology and workflow tools.  
• Remain flexible and available to support ad operations across all regions  

Experience and Skills 

• Strong understanding of ad operations workflows and technologies  

• Significant experience in ad operations technical role, including trafficking, site tagging, audience management and MCM management  

• Meticulous and analytical nature; metric driven behavior with a high degree of organization. 

• Hands-on experience in ad operations (video & display), with a strong understanding of campaign workflows, ad trafficking, and execution across multiple channels 

• Demonstrated experience with Google Ad Manager 360 (GAM), IAS, SSPs, and DSPs (e.g., The Trade Desk, DV360) 

• Experience working with various ad technologies such as DMP, ad verification, OMS, programmatic partners  

• Ability to identify opportunities to optimize existing activations, managing creative trafficking, integrating cross platform reporting, and suggesting test and learns for your specified markets 

• Strong grasp of ad specifications, tagging, and the execution of both direct and programmatic delivery 

• Working knowledge of SQL, basic HTML, CSS, JavaScript, and GAM custom templates. 

• Familiarity with GAM first-party and third-party targeting 

• Solid knowledge of advertising industry standards such as VAST/VPAID, RTB, GDPR, Invalid Traffic (IVT), and Brand Safety. 

• Excellent troubleshooting skills and a sharp attention to detail.  

• Familiarity with debugging techniques and the ability to use web develop tools to network trace errors  

• Proficient in Excel, Google Sheets, Google Analytics and various reporting tools.  

• Excellent communication skills, both written and verbal. Ability to follow a style-guide when producing PowerPoint documents 

• Organized, proactive and able to meet fixed deadlines while managing multiple client demands 

• The ability to effectively communicate and provide quick and accurate feedback and solutions to stakeholders at all levels 

• A customer or client-focused approach 

• Strong initiative with a willingness to be flexible in their approach to achieve desired outcomes 

• An interest in sport 

Working Conditions:

• This is a full-time permanent contract.
• This role is based out of IMG Offices, Chiswick Park London.