Sales Manager

About us:  Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our Vision  -           To be the universal answer to the question ‘Where should we get together’

Our Mission -        To create lasting memories for people of all generations through a shared, world-class entertainment experience

Our Values:

Bring your ‘A’ game -             We strive for excellence in everything we do

Lead the Way -                         Our associates (staff) embrace and are inspired by change

Own the Fun -                           We revel in our guests’ enjoyment

Care Deeply -                             We take great care of our guests, our associates and the communities we call home

The Role: 

Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience.

The Sales Manager reports to the General Manager and is responsible for driving exceptional event and group sales performance at the venue. Responsibilities include but are not limited to managing and reporting monthly and quarterly Key Performance Indicators (KPI's), maximising Spend Per Head (SPH) and exceeding established event and group revenue goals. The Sales Manager must display the ability to uphold Puttshack standards and procedures, maximise financial performance, and build relationships within the venue based operational teams and in the local community to help grow the Puttshack brand.

Location:               In venue (White City)

Working Hours:  45 hours per week (including 1 hour break per shift), shifts between Monday to Saturday

Reports to:           General Manager with indirect reporting to Marketing & Sales Director

Key Responsibilities:

• Bring your 'A' Game each and lead by example by demonstrating Puttshack core values
• Stay current on industry trends, market conditions and competitor activity
• Identify and pursue new business opportunities through proactive outreach, networking, and lead generation
• Establish and maintain strong relationships with key clients, partners and the community to ensure long-term success
• Utilise Key Performance Indicators (KPI's) to drive performance and standards, reporting regularly
• Assist GM and Sales & Marketing Director with event revenue forecasting and planning
• Partner with the venue and kitchen team for daily review of event orders ensuring correct and timely communication
• Collaborate cross-functionally with marketing, sales, guest services and operations teams to align sales strategies with business objectives
• Attend HQ for regular training and sales days

Who you are:

• Strong communication, negotiation, and interpersonal skills
• Ability to go above and beyond, demonstrating meaningful care in everything you do
• A high level of emotional intelligence, professionalism, and overall self-awareness
• Strong organizational and time-management skills.

Qualifications and Experience:

• Prior experience as a Sales Manager in a high volume (£2M+ annual event/groups revenue) restaurant, hotel, or entertainment/leisure environment
• Proven ability  to meet or exceed sales targets consistently
• Preferably 3+ years of B2B and/or B2C sales experience
• Overall knowledge of the local area businesses and existing client base an advantage
• Proficiency with booking systems (Triple Seat and Seven Rooms) and reporting
• Flexibility to work varied shifts, including evenings, weekends, and holidays

• Discretionary commission/performance-based bonus
• Free golf & 50% discount on food and drink for up to 6.
• 28 days holiday including Bank Holidays
• Onboarding plan to set you up for success!
• Access to continuous development through a blended learning approach.
• Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
• Refer a friend – Up to £500 referral fee* (T&Cs apply)
• Enhanced maternity & Paternity  *(T&Cs apply)
• Enrolment to our communication community – PuttApp
• Wagestream membership - access 50% of your wages as you work, building pots and financial support.