Room Maker
Lamington Serviced Apartments Hammersmith
40hours per week to include some weekends
Lamington Group is a pioneering property and hospitality company based in the UK, best known for room2 Hometels and Lamington Serviced Apartments. As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet.
Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group.
With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK
Key Responsibilities
As a Room Maker, it’s your role to ensure every guest who enters our apartments has a positive and memorable experience. It is a fantastic opportunity for a dedicated individual to join at an exciting time.
The Room Makers know and understand what it means to be part of a team that delivers an amazing experience to guests and always exceeds their expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards.
Responsibilities
People
- Changing towels, bed linen, vacuuming, buffing, mopping
- General cleaning of all rooms in the apartments
- Replenishing items such as shower gel, shampoo, soap, toilet rolls and welcome pack items
- Checking apartments to ensure everything is in working order
- Carry out full inventory checks of apartments and replace any missing items
- A good understanding of COSHH
- Previous housekeeping experience is essential
- A good command of English
- Be well-presented and tidy
- Excellent communication skills to be able to deal with guests and customers
- Outstanding attention to detail
Places
- Have a keen eye on what is happening in our community
- Always keep an eye out for new business opportunities
Planet
- Help with the continued effort to deliver zero waste
- Follow all company policies on recycling
- Attend and contribute to our Team Planet events
Skills and Qualities
- Attention to detail for meticulous cleaning.
- Efficiency in completing tasks within time limits.
- Physical stamina for standing and lifting.
- Clear communication with guests and team.
- Professional and courteous interpersonal skills.
- Focus on exceeding guest expectations.
- Organization in managing work areas and supplies.
- Respect for guest privacy.
- Adaptability to changing schedules.
- Effective problem-solving skills.
- Positive and welcoming attitude.
Pay range and compensation package
- Competitive salary up to £13.85ph and discretionary bonus scheme
- 1 free night stay annually at our properties, with generous employee discounts thereafter.
- Loyalty rewards and referral bonuses.
- Company sick pay scheme.
- 2 paid volunteer days per year and annual fundraisers.
- Additional annual leave with length of service.
- Cycle to work scheme and use of gym facilities in our hotels.
- Access to activity workshops and an Employee Assistance Programme.
- Regular social activities.
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