The Role
The Technology Department is responsible for the operation and support of all IT systems within the company. The IT Support Engineer plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness. This position requires a strong work ethic and the ability to work well while prioritizing multiple requests. The support engineer is part of a global team with a vested interest in providing excellent support.
What You'll Do:
- Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
- Provide thoughtful end user computing support for diverse business units and different locations
- Maintain a flexible approach to work schedule with early starts, late finishes and working weekends as rotating patterns, subject to business requirements
- Adherence to and enforcement of all information security protocols
- Perform preliminary server administration and manage the network connectivity
- Help champion, deploy, and support new technologies to address business needs
- Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
- A strong ability to remain focused with a professional and flexible attitude while multi- tasking
- Always maintain complete confidentiality and discretion.
You Have These:
- Previous experience in a level one IT support role
- Administer, maintain, and support Microsoft Office productivity suite
- Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
- Remote access and VPN Configuration and Administration
- Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms
- Enterprise Level AV Administration and Support
- Set up and support mobile devices and desktop telecommunications
Working Conditions:
Fixed Term Contract until March 2026 - West London, Chiswick Park
Mon-Fri - onsite, 9am-5pm