Full or Part Time
We're Sam Harrison and Fanny Stocker — we founded Sam's
Riverside in Hammersmith and Sam's Waterside in Brentford, two Michelin
Guide-listed brasseries, alongside Sam's Kitchen Hammersmith, our much-loved
neighbourhood restaurant, and Sam's Larder, our carefully curated food shop and
deli.
Sam is on the floor most days, working alongside our
teams, because we both believe in leading from the front. The people who work
with us aren't just employees; they're part of our family. We're a close-knit
business and we're honest about that — we only work with the right people, and
when we find them, we invest in them properly.
Hospitality is built on relationships, and this role
sits right at the heart of them.
The Role
We're looking for an organised, commercially-minded
Sales, Events & Reservations Manager to lead reservations, private dining
and events across the group.
This is a standalone support office role, working
closely with Sam and Fanny, partnering with Marketing and supporting our
operational teams across all venues. You'll oversee our reservations platforms,
support and coach our reception teams, drive private dining and events, and
help shape the commercial success of the business.
We're open-minded about how this role works. Whether
you're looking for full-time hours or a flexible part-time schedule, we'd love
to hear from you.
What You'll Be Doing
- Leading group
reservations, private dining and event enquiries from first contact
through to delivery.
- Managing and developing
our SevenRooms and Tripleseat platforms.
- Supporting and coaching
our reception teams to deliver exceptional guest experiences.
- Building relationships
with corporate clients, local businesses and returning guests.
- Driving new business
through networking, partnerships and proactive sales.
- Working with Marketing
and Operations to deliver campaigns and commercial initiatives.
- Producing proposals,
event plans and function sheets.
- Conducting venue
show-rounds and client meetings.
- Identifying
opportunities to increase revenue and maximise bookings.
- Reporting on enquiries,
conversion and commercial performance.
- Working alongside the
Directors to support the continued growth of the business.
You'll Fit Right In If You
- Love hospitality and
believe memorable experiences begin long before guests walk through the
door.
- Are naturally organised
and enjoy making complex logistics look effortless.
- Build relationships
easily and communicate with confidence.
- Have a commercial
mindset and enjoy creating opportunities.
- Thrive on juggling
multiple priorities without compromising attention to detail.
- Enjoy improving systems
and finding smarter ways of working.
- Are confident working
independently whilst collaborating closely with operational teams.
- Want to play a
meaningful role in the growth of an ambitious independent restaurant
group.
We'd Love It If You Have
- Experience in
hospitality sales, events or reservations.
- Experience using
SevenRooms, Tripleseat or similar booking platforms.
- Strong administration
and organisational skills.
- Confidence working with
both corporate and private clients.
- A proactive approach and
genuine passion for hospitality.
Most importantly, we're looking for someone whose
personality and values fit our business. We can teach systems; we can't teach
warmth, ownership or genuine care.
What We Offer
- Competitive salary.
- Flexible working
arrangements (full or part-time considered).
- A genuine opportunity to
shape and develop the role.
- Direct exposure to the
Directors and senior leadership team.
- Staff meals.
- 50% discount across all
Sam's venues.
- Ongoing training and
development.
- A family environment
where you'll be trusted, supported and valued.
- The opportunity to make
a real impact in a growing independent restaurant group.
Come and work with us. Learn with us. Grow with us.
If you're excited by hospitality, love building
relationships and want to help shape the future of an ambitious independent
restaurant group, we'd love to hear from you.