eCommerce & Customer Service Assistant

Overview

We are looking for a confident and motivated Ecommerce & Customer Service Assistant to join our team. At Chelsea Peers, comfort isnt just a product; it's an experience, and our Customer Service team is at the heart of it.

As the first point of contact for our online community, you'll guide customers through their shopping journey, help them find the perfect piece, resolve order issues, and ensure every interaction leaves a feel-good impression.

You'll also support our ecommerce operations, helping with website updates, product launches, newsletters and smooth online shopping experiences, where very action you take reflects the Chelsea Peers brand. This is a fast-paced role, full of variety and perfect for someone curious, proactive, and ready to start a career in e-commerce.

About Chelsea Peers

Chelsea Peers was created to make off-the-clock moments even better - the ones where time slows, smiles linger, and comfort takes centre stage. Designed for downtime without compromise, the brand blends consciously crafted creativity, everyday luxury, and effortless style.

Born in New York and designed in London, Chelsea Peers makes loungewear, nightwear, and swimwear thats playful, yet polished. From hand-drawn prints to premium organic fabrics, every piece is made to look good, feel good, and move with you.

As a proud B Corp and family-run business, Chelsea Peers is committed to making a positive impact on its community, customers, and the planet. Since its founding in 2012, the brand has treated relaxation as a ritual, an art, and a necessity, helping to change the way people recharge and bringing a little extra joy to their time off.

Key Responsibilities

• Respond promptly to customer queries via email, live chat, and phone with a warm, on-brand tone

• Track and resolve orders, returns, and delivery issues efficiently

• Support website updates, product uploads, and online launches

• Help maintain a seamless online shopping experience, including site content and navigation

• Gather customer feedback and provide insights to improve service and e-commerce operations

• Collaborate with the team to ensure brand standards are consistently delivered

Skills required

• 1-2 years of experience in e-commerce, retail, or customer service roles

• Familiarity with Shopify or similar platforms is a plus

• Basic understanding of online merchandising and product categorisation

• Strong commercial awareness with a results-driven mindset

• Experience with Gorgias and/or Zendesk is highly desirable

• Proven ability to work effectively under pressure and meet tight deadlines.

• Excellent verbal and written communication skills, with the ability to handle conflict professionally.

• Flexible and adaptable, with a willingness to work evenings and weekends as needed.

• Patient and calm under pressure

Other

• Hybrid working with 3 days per week in our Chiswick office, London.

• Must have the legal right to work in the UK.

• Generous Staff Discount

• Competitive Pay at London Living Wage Rate