Customer Operations Executive

Help co-ordinate operational logistics, booking accuracy and operational communication to customers. Ensure unparalleled customer service and deliver accurate, detailed information at each stage of the customer’s booking experience. Join Skiworld's west London head office team as a Customer Operations Executive as we prepare for another exciting ski season.

We are looking for candidates with administrative, customer service or operations experience and a passion for skiing/snowboarding.

This is a temporary role from 22nd September 2025 until 27th March 2026 (6 month contract).

Read the full job description

The ideal candidate possesses:

• Excellent communication and customer service skills
• High proficiency using Microsoft Excel and Word
• An ability to multitask and communicate to a range of suppliers and partners
• Motivation and organisation with a high level of attention to detail
• Strong ability to work within a team

Some Employee Benefits:

• Competitive salary and reviews to ensure initiative and effort are rewarded
• Hybrid remote working with some days at our west London office – we think a work/life balance is key to success
• Ski resort educational trips to develop your destination knowledge
• Company subsidised end of season staff ski trip
• Regular in-house training and development plus external training courses, along with a personal development plan tailored to ensure you can progress your skills and expertise
• Regular company socials – on and off the snow
• Generous holiday discounts for you and your friends/family

Please note: We will only consider applicants who live in the Greater London area or within reasonable commuting distance to our Chiswick office.

Skiworld has 40 years of experience and pride ourselves on being a fun and vibrant team who can offer great career opportunities. We are the UK's largest independent ski holiday operator and we offer flexible, hybrid working which includes regular meetings and team sessions based in our west London head office. Benefits include a competitive salary, international educational trips and the opportunity to develop and extend your skills and responsibilities through regular training.

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