Bookings Co-ordinator (Temporary Staffing)
West London NHS TrustWest London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
Job overview
The Temporary Staffing Services of West London NHS Trust is seeking to recruit a highly skilled Band 4 Booking Co-ordinator.
The post will require the successful candidate to co-ordinate bank and agency cover for the trust. The successful candidate will be required to work in a very challenging and demanding environment and to provide a professional, effective and efficient Temporary Staffing Service.
Excellent communication skills are essential as the post requires the ability to develop and maintain professional working relationships with Bank staff, Ward/Department Managers, Clinical Team Leader’s, Senior staff, Agency suppliers as well as Human Resource colleagues.
The ideal candidate must be proficient with various IT applications in order to use the established E rostering process. Experience / Knowledge of working within a mental health environment is desirable as well as a good understanding of the current trends of the temporary workforce.
This is an excellent opportunity for someone who is looking to develop their experience and knowledge within the Temporary staffing sector within the NHS and be part of a dedicated team ensuring that all areas of the Trust are safely staffed
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The post holder will work as part of a small team dedicated to the procurement of bank staff within the trust.
They must possess excellent customer care skills and will work closely with our stakeholders to ensure efficient and timely booking of bank staff. They will have outstanding communication skills, both verbal and written and must be able to develop highly professional relationships with key stakeholders, including our bank workers, external agencies and service managers.
The post holder must also demonstrate an ability to work to tight deadlines, be self-motivated and committed to the highest standard of service delivery. Experience in using IT systems, such as HealthRoster and BankStaff software is essential.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.
We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.
By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).
Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.
West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
We encourage the thoughtful use of technology as a demonstration of strong time management and a commitment to innovation. However, we encourage applicants to personalise their recruitment application to showcase their unique skills and experiences.
While AI-generated content can be a helpful tool, relying solely on generic responses instead of highlighting your own strengths and achievements may impact the success of your application. The success of an application will always be assessed against the essential and desirable criteria for the role, so it is important to ensure that your application and any supporting information clearly demonstrate how you meet these requirements.