Assistant Manager

Overview

The Assistant Manager supports the General Manager in the day-to-day running of Union Bar Chiswick, ensuring exceptional customer service, strong team performance, and smooth operational delivery. This role is hands-on, requiring leadership on the floor, attention to detail, and a passion for hospitality. Monday - Saturday Business 

Key ResponsibilitiesOperations

• Assist in managing daily bar and floor operations
• Ensure high standards of service, cleanliness, and presentation
• Oversee opening and closing procedures
• Maintain stock control, ordering, and supplier relationships
• Support compliance with licensing laws, health & safety, and company policies

Team Leadership

• Lead by example during service
• Train, coach, and develop team members
• Support recruitment and onboarding of new staff
• Manage rotas in line with business needs and labour targets
• Handle staff performance and conduct issues where required

Customer Experience

• Deliver outstanding guest service at all times
• Handle customer feedback and resolve complaints professionally
• Build a welcoming and engaging atmosphere
• Support in driving repeat business and local engagement

Financial Performance

• Support achievement of sales targets and KPIs
• Monitor labour costs and productivity
• Assist with cash handling, banking, and daily reporting
• Identify opportunities to increase revenue and control costs

Compliance & Standards

• Ensure adherence to licensing laws and Challenge 25 policy
• Maintain food safety and hygiene standards
• Follow all company procedures, including those related to tipping and service charge compliance
• Ensure the venue operates in line with brand standards

Skills & Experience

• Previous experience in a supervisory or assistant manager role in hospitality
• Strong leadership and communication skills
• Ability to work in a fast-paced, high-volume environment
• Good understanding of bar operations and stock control
• Financial awareness and commercial mindset
• Personal licence (preferred but not essential)

Personal Attributes

• Energetic and hands-on
• Team player with a positive attitude
• Reliable and organised
• Customer-focused with attention to detail
• Flexible with working hours 
• Hold a permanent working visa for UK