Product Executive

Brand:                  Global Touring (Topdeck Travel, Back Roads Touring and Grasshopper Adventures)
Position:              Product Executive
Reporting to:     Senior Product Manager
Location Base:   Hybrid 3 days office (Mon-Weds) / 2 days remote (office location is in Chiswick, London)
Contract:            Permanent

Global Touring
Here at Global Touring, we’re a travel company specialising in group tours and inspiring people through life-changing travel experiences. Through our brands Topdeck Travel, Back-Roads Touring and Grasshopper Adventures, we are ever developing our product range, driving growth in key sales markets (Australia, New Zealand & North America), innovating product delivery and ensuring we deliver a first-class customer experience. Don’t worry if you can’t find Global Touring when you search online – this is our internal brand; externally we only use our customer-facing brands.  

We’re looking for a Product Executive to join our team, that aligns perfectly with our brand and values... if this sounds like you then keep reading!    

The Role

The Product Executive supports a team of Product Managers with the contracting of tour services and general administrative tasks. The role will assist in the procurement process and corresponding data entry; ensuring that appropriate services are contracted for the right time and date and that paperwork is compiled accurately for input into our systems.

This role demands good operational knowledge and time management skills, in addition to excellent data processing and Microsoft excel skills to organise data.

The successful candidate will  follow company standard procedures in all duties, ensuring that clarity and consistency is always maintained to the highest standard.

The person must be comfortable working across a range of documents and systems, including (but not limited to) Excel, Jira, and our internal booking platform Travel Studio.
 
Key Responsibilities

Supplier Contracting

• Send rate and availability requests to potential suppliers
• Negotiate terms with suppliers including rates, availability and payment conditions
• Benchmark supplier contracts to ensure they are in line with budget
• Develop relationships with suppliers ensuring access to best products and rates
• Source creative solutions to any supply chain issues

Product administration

• Adhere to the one best way of processing information and maintaining product team databases for all departments
• Ensure all contracting agreements and tour files are updated and maintained
• Utilise the company project management system Jira
• Liaise between Product and Accounts (direct bill applications, invoice queries etc.)
• Assist in the creation of Tour Manuals
• Manage team inboxes, following the agreed filling system
• Show flexibility to take on ad hoc administrative tasks

Product Development and Product to Market Cycle

• Assist Product Managers with research into new destinations and suppliers
• Analyse feedback as part of the annual tour review
• Assist in developing training materials for internal and external use
• When required participate in regular sales training of tour products
• Ensure product is delivered within the required specified timeframes as part of the annual product to market cycle
• Assist in proofing tour web pages and brochures

Experience, Requirements and Key Behaviours

• Minimum 2 years’ experience working in a product role within the travel industry
• High attention to detail
• Excellent organisation and time management skills
• Numerate and analytical
• Extensive knowledge of Microsoft Excel
• Experience in collecting, assessing and analysing data
• Logical and methodical
• A clear command of verbal and written English with excellent communication skills and the ability to interact with a wide range of individuals
• Excellent time management with the ability to deliver to deadlines
• The desire to learn
• The right to live and work in the UK
• And of course… a passion for all things travel!

Global Touring Values 
Our values aren’t just words on a page. They’re the backbone; the steering wheel; the soundtrack to how we embrace each day. Like a well baked brownie, every ingredient combines to achieve the rich consistency fuelling the soul of Global Touring.     

Stay curious
We are natural born explorers. Our people question old solutions, apply alternative thinking and embrace being challenged in the search for outcomes. We’re excited by the journey on and off the road – expanding our knowledge, adapting to feedback and questioning the status quo. Value ideas over hierarchy. Have the courage to take risks. Don’t let perfection prevent growth.

Choose transparency
We take the right way, not the easy way. We’re straight up even through the toughest conversations; tackling challenges head-on and with integrity. Honour commitments. Communicate with clarity. And build relationships based on mutual respect. Forget hidden agendas, we treat everyone fairly – despite a preference for instant coffee.

Don’t pass the buck
If we do it, we do it well. We are empowered to make decisions based on data and experience – holding each other accountable along the way. Spare the excuses. Be fearless in the pursuit of results. And take responsibility – even when no one’s looking. There will be bumps in the road; that’s ok. We own our mistakes and learn from the challenges as well as the successes.

Together we go further
Across oceans and office desks, it’s more than a love for travel that keeps us connected.
There are no silos here; we are each other’s toughest critics and loudest supporters – especially around the ping pong table. People with diverse backgrounds, different identities and varied experiences make our company exceptional. We embrace alternate perspectives, recognise each other’s strengths and champion collective genius.