Front of House

Since 2016, ONE LDN has been redefining the gym experience by blending elite performance with community connection. We stand against the solitary, dull fitness journey, and we make training social, high-energy, and empowering.

Our 16,000 sq ft club in Fulham, combines premium gym facilities, functional fitness areas, ice baths and saunas with boutique-style classes, personal training and member events. ONE LDN isn’t just about fitness, it’s where everyday athletes connect and thrive, both physically and mentally.

Our team culture is everything. We work together, support each other, and bring the same passion to our members as we do to our colleagues. As part of our team, you’ll contribute to an exciting journey, enabling members to reach their best selves while helping ONE LDN scale to new heights.

We’re proudly backed by Nike, home to the Unbeatable Hybrid Racing Crew, and we’ve been voted Best Gym on ClassPass. We’re good at what we do, and we got here by hiring great people.

The Basics:

● Location: Imperial Wharf

● Pay: £14/hour

● Working pattern: early (545am - 145pm), late (145 - 945pm) and weekend (745am - 130pm OR 130 - 845pm) shifts available.

● 1-4 shifts per week

The Role:

As part of the Front of House team, you are the first person a member meets and an essential part of their experience. We’re looking for people who will champion ONE LDN and act as true ambassadors for our brand.

Team spirit is at the heart of everything we do. You’ll be a key part of the wider crew, working closely with coaches, management, and your fellow front of house team to deliver an outstanding member experience. You’ll help set the tone on the gym floor by creating a fun, professional, and welcoming environment where performance meets play.

Key Responsibilities:

• You’ll report to the Operations Manager, and you’ll be supported by the Director of Fitness and Sales Manager.
• You’ll often be the first person new members meet, and you’ll need to welcome them with energy, confidence, and a personality that empowers our community.
• A united team is essential. You’ll be part of a close-knit crew to keep the gym running smoothly and effectively.
• You’ll supporti coaches, PTs, and other colleagues with day-to-day operations to ensure the best training environment.
• You’ll manage check-ins, enquiries, bookings, and memberships with efficiency and a "can-do" mindset.
• You’ll be responsible for maintaining a clean, organised and premium club
• You’ll also talk with prospective clients over the phone and provide club tours, to support the sales team with new member conversions

What we're looking for:

• Fun, energetic, and team-oriented individuals
• Hard-working, reliable, and proactive attitude
• Genuine interest in fitness, training, and health
• Strong communication skills and a collaborative mindset
• Ability to thrive in a fast-paced, team-driven environment
• Willingness to support teammates and step in where needed
• Previous customer service or gym experience is a bonus, not essential

Why join our team!

• A chance to be a part of a motivated and supportive team culture
• Work in a high-energy fitness environment
• Opportunities to grow within the ONE LDN brand
• Staff perks, including a gym membership and event tickets
• A role where teamwork, energy, work ethic and personality are valued

Your recruiter for this role is Izzy Roberts, Senior Recruiter at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.