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Client Servicing Co-ordinator

Deluxe
22 days ago
Full-time
On-site
London, United Kingdom
Media & communication, Account management

Job

Client Servicing Co-ordinator

Description

Company 

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com 

Location: Discovery House, Chiswick Park Building 2, 566 Chiswick High Road, London, W4 5YB ​and 98 Theobalds Road, London

Full-Time, FTC (running until 31st Dec 2026)

Position Summary 

Under general supervision coordinates delivery of our client's content to TV and Digital platforms. This includes managing air schedules, Client On-boarding, confirming all material costs, creation of purchase orders, coordinating vendors, troubleshooting technical problems related to content deliverables, ensuring timely delivery of content.

The role is heavily administrative therefore clear, concise communication both in writing and verbally is a pre-requisite.

Role and Responsibilities 

  • Work closely with Line Manager in all day to day servicing activities, ensuring a clear flow of communication.
  • Work will involve creation of research reports, title by title asset research, movement of assets, servicing of scripts, music cues and subtitled files, liaising with storage/duplication facilities, material costs to be confirmed upfront, preparation of orders withing our ordering system, communication with Sales and clients and other internal departments, as required/requested by the Client Servicing Team.
  • Responsible for purchase order creation and submission to Deluxe UK and Deluxe US
  • Manage and coordinate On-boarding workflow with Deluxe UK and Deluxe US.
  • Work as part of a team within UK Technical Operations and always ensuring a constant flow of communication on all aspects of servicing operations as relevant within the group.
  • Identify and report improvement areas to workflows.
  • Perform additional duties as assigned by Director, Client Servicing and direct Line Manager.

Key Requirements 

  • Proven, high-level knowledge of broadcast material formats (tape/file/audio), duplication and distribution processes, with prior employment experience within a media vendor, broadcaster or digital platform.
  • A good knowledge of technical specifications including upgraded technology pertaining to worldwide distribution services
  • Effective time-management, flexibility and organisational skills.
  • Excellent verbal and written communication skills
  • Strong attention to detail and ability to quickly adapt to written and verbal instructions
  • Able to handle multiple assignments and multi-tasks.
  • Able to work effectively in a fast-paced, stressful environment, and prioritise/schedule work accordingly.
  • Proficient computer skills, (Windows MS office - Outlook, Word, Excel), proficient in database usage

Diversity Statement 

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees.  Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.