Exams Officer

Department: Exams

Reports to: Examinations Manager

Location: Cross Campus

Hours: Full-time

Salary: £29,932- £32,312

Contract type: Permanent

About West London College

At West London College we are dedicated to achieving ambitious goals and delivering excellence for our learners, staff and communities. With a firm commitment to inclusion, innovation and collaboration, we aim to transform lives through high-quality education and skills training. We have three college sites based in Hammersmith, Ealing and Southall. By bringing your skills and experience to the College, you will have the opportunity to contribute towards our mission of “Aiming High, Changing Lives”. In return, we offer a supportive and stimulating work environment with a range of benefits and professional development opportunities.

Role Overview

We are seeking an organised and customer-focused Exams Officer to join our team. In this role, you will provide an effective, efficient and learner-centred examination and assessment service. You will support all aspects of the examination process, from registration through to certification, while ensuring awarding body regulations are followed and that exam arrangements run smoothly across the College.

Key Responsibilities

• Register students accurately and on time for all external examinations, ensuring full compliance with College procedures and awarding body requirements.
• Develop a thorough understanding of awarding body rules and communicate them clearly to academic staff.
• Work collaboratively within the Examinations Team to coordinate exam timetables, invigilation, room bookings and any additional support requirements.
• Manage the secure receipt, storage, distribution and return of exam papers and scripts, resolving issues as needed.
• Brief invigilators and students regarding exam procedures and special arrangements.
• Distribute entry information and examination results promptly to students and staff.
• Check, process and distribute certificates issued by awarding bodies.
• Enter results into the College student records system and support the production of accurate achievement data.
• Deliver high-quality customer service, providing advice, guidance and support to learners, academic teams and colleagues on examination-related matters.
• Support colleagues across the Department and at other College campuses when required.
• Undertake any other duties reasonably associated with the role.

Essential Skills and Experience

• Strong attention to detail with the ability to maintain accuracy under pressure.
• Excellent organisational skills and the ability to manage multiple priorities.
• Strong communication and interpersonal skills, with a commitment to customer service.
• Ability to work collaboratively as part of a team and independently where required.
• Confident IT skills, including experience working with computerised systems (training will be provided).
• A proactive and flexible approach to meeting deadlines and operational needs.

What we offer:

We value our team and offer a wide range of benefits to recognise the hard work they put into supporting our learners. As a member of the support team, you will receive the following:

• Excellent Holiday Allowance, plus bank holidays (8) and college closure days at Christmas (3)
• Eye care vouchers
• Cycle to Work scheme
• Interest-free loans for Season tickets; Computers
• Contributory average salary with Local Government Pension Scheme (LGPS)
• Continuous Professional Development Events (CPD)
• Access to Perkbox, our rewards and discount platform
• Access to the Colleges Employee Assistance Programme (EAP)
• Discount at the College's on-site hair and beauty salon.

Important Information

The safety and welfare of our learners and staff are extremely important to us, and we pride ourselves on our safeguarding procedures. As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check. Please note it is an offence to apply for this role if you are barred from engaging in regulated activities relevant to children.

For further information about our Safeguarding and Prevent policy, please view the documents attached.

We encourage and welcome applications from individuals regardless of age, disability, sex, sexual orientation, gender reassignment or identity, race, religion or belief, and marriage or civil partnership status.

To apply, please complete an application form before the closing date specified, as CVs will not be accepted. Please ensure you include a supporting statement addressing how you meet the Person Specification detailed in the Job Description to be considered for this position.

In submitting your application for this position, it is strictly prohibited to use any form of AI (Artificial Intelligence) tools or automation. By applying, you confirm that all content is your own and not generated or assisted by AI.

We reserve the right to close the submission deadline earlier than expected, so please submit your application as soon as possible.